Top 10 Questions What does the price include? All the facilities listed under the room type are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by rolling your curser over the text in the column called ‘Conditions’. This information will also be in your confirmation email and on ‘My Booking’. Can I make a reservation without a credit card? A valid credit card is needed to guarantee the reservation with the hotel. However, you can make a booking using someone else’s card provided you have their permission. If this is the case please mention the card holder’s name, and that they have given permission for you to use their card, in the ‘comments’ box when you make your reservation. How do I know my reservation is confirmed? As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details, including the booking number and your pin code, so you can access your confirmation online at ‘My Booking’. We also send you a confirmation email with all your booking information. Can I cancel or change my reservation through Yes, it’s easy. You can cancel or change your booking via our self-service tool ‘My Booking’. Please, remember to check the hotel’s cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy. Room specific cancellation information is included beside the room type under the ‘Conditions’ column. What is my PIN code and what do I need it for? Your PIN code is the 4-digit number on your booking confirmation, which in combination with your booking number, allows you to login to ‘My Booking’. On ‘My Booking’ you can view, change or cancel your booking. Please keep your pin code confidential. Where can I find the hotel’s telephone number and/or email address? All of the hotel’s details, including telephone and email address, are provided in the online booking confirmation, confirmation email and in My Booking. How can I see how much a hotel room costs? Once you have entered the dates of your stay, the rates will be clearly displayed alongside the available room types. I am entering my credit card details, when will I pay? will never charge your credit card. The payment for your stay is processed by the hotel during or after your stay, unless otherwise stated under ‘Hotel Policies’, in the room description under ‘conditions’ and in your confirmation. Does the hotel need a deposit or a payment in advance? Most hotels do not require an advance payment or deposit. If they do you will find the details under ‘Hotel Policies’ on the hotel’s page and in your confirmation email. We have children; can we get extra beds/cots in the room? Information regarding children and extra beds/cots is located under ‘Hotel Policies’, please take note of the following: Added costs for children, if any, are not included in the reservation price. During the online booking process please place your request for any extra bed/cot in the comments box provided. If you’ve already booked your room, just click on the link provided in your email confirmation and on My Booking to request an extra bed.

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